Outage notification

Datalink is here to help, 24 hours a day!

Datalink stand behind our products and services, and we have a premium after-hours support service for customers that require support after hours, on weekends or during holiday periods.

Simply fill out this form and our on-call engineer will be SMS'ed about the problem.

Who can use this service?

Use this service if:

• You are a hosting customer and you wish to report a website outage (first check our service status page to see whether we are aware of it).
  
• You are a maintenance customer and need urgent attention to a defect with your website. 

This service is for fault resolution - it is not a general helpdesk service.

Charges

If the problem is related to our hosting service and you don't require a call-back , there will be no charge.

However, for problems related to your website where our hosting service is operating normally, time spent will be calculated at 2x the normal maintenance rate.  These charges will appear on your next maintenance invoice.

If you require us to call you, we will charge $50+GST.

Support request Name * Email * Contact Number * Website URL * Description of the problem * Request a Call-back

* denotes required field