Datalink support gets an upgrade
14 December 2007 - By Scott Davey
After much work, Datalink has completed the upgrade of its support and project management systems, delivering a vast improvement to our customer service, project management and defect tracking services for maintenance customers.
Our processes for logging support issues have now changed, so please read on for more information.
bugs.datalink decommissioned
We have now decommissioned our aging and well-worn bugs.datalink service. Existing tasks in that system have been manually migrated into our new system, ensuring the maintainer of your project has reviewed the issue and assigned a priority for action.
Retrieving the status of existing logged issues
If you have any questions on existing issues you have logged into bugs.datalink, please call our support line or your project maintainer for direct assistance.
Logging new issues
For new support or maintenance issues, simply send an email to support@datalink.com.au. This will log your issue and place it into our support queue. You can attach screenshots, documents or anything that will help us to diagnose the issue.
Shortly after emailing our support system, you should receive an email confirmation which will contain a website link for tracking the issue.
First-time users please note that our support tracking system uses an anti-spam measure which will email you for a one-time only manual confirmation. This email will be sent from "Legitimizer" and you must click the link to authorise your email account. Once you have done this your email address will be remembered for future.
Key performance metrics
This new system allows us to track key performance metrics, and we will be publishing these quarterly to show our commitment to delivering great customer service to all customers.
If you have any questions or comments about this new system, please call us.
We have now decommissioned our aging and well-worn bugs.datalink service. Existing tasks in that system have been manually migrated into our new system, ensuring the maintainer of your project has reviewed the issue and assigned a priority for action.
Retrieving the status of existing logged issues
If you have any questions on existing issues you have logged into bugs.datalink, please call our support line or your project maintainer for direct assistance.
Logging new issues
For new support or maintenance issues, simply send an email to support@datalink.com.au. This will log your issue and place it into our support queue. You can attach screenshots, documents or anything that will help us to diagnose the issue.
Shortly after emailing our support system, you should receive an email confirmation which will contain a website link for tracking the issue.
First-time users please note that our support tracking system uses an anti-spam measure which will email you for a one-time only manual confirmation. This email will be sent from "Legitimizer" and you must click the link to authorise your email account. Once you have done this your email address will be remembered for future.
Key performance metrics
This new system allows us to track key performance metrics, and we will be publishing these quarterly to show our commitment to delivering great customer service to all customers.
If you have any questions or comments about this new system, please call us.
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